Support
For account, membership, courses, content access or privacy support, email us at the address below. Include your app version and a brief description of the issue. Do not send passwords, verification codes or full payment-card details.
Account and sign-in
Use Sign in with Apple or your username and password without installing WeChat. If you created your account with WeChat, link Apple or set a password while signed in to keep an alternative way to access the same account. If you have lost access to every sign-in method, contact support for account-access assistance.
Membership and purchases
For iOS purchases, check that you use the Apple Account that made the purchase and try Restore Purchases in the app. Tell us the product and approximate purchase date if access remains incorrect; a redacted receipt can help. Apple manages subscription cancellation and refund decisions. You can manage subscriptions in iOS Settings > your Apple Account > Subscriptions.
Privacy and account deletion
To delete your account, open Account > Settings > Account & Security > Delete Account in the current iOS app. This website only explains the steps and does not offer a deletion form. Review active Apple subscriptions first: deleting the account does not automatically cancel them or issue a refund. For other privacy requests or trouble accessing the app, contact the same support email.